Help with procurement
Frequently asked questions
Find answers about quotations, orders, compliance, shipping, and payment.
Procurement & RFQ
How does the RFQ process work?
Submit a request through our website or email admin@thecircuitsource.com. Include part numbers, quantities, destination, and your required delivery date. Our procurement team responds within 24 business hours with availability, pricing, and next steps.
Is there a minimum order quantity?
No. We support orders of any size, from one replacement component to a complete infrastructure deployment. Circuit Source serves business and government buyers exclusively.
Can you source parts not listed in your catalog?
Yes. Submit an RFQ with your specific part numbers and requirements. We source custom, hard-to-find, and unlisted enterprise components through our supplier network.
How is pricing determined?
Pricing reflects market availability, quantity, and delivery requirements. Every quotation is itemized and transparent. Volume discounts are available on eligible orders.
Compliance & Certification
Are your products TAA compliant?
We source hardware through TAA-compliant channels. Include your compliance requirements in the RFQ so the relevant origin and conformance documentation can be confirmed for your order.
Do you comply with NDAA Section 889?
Yes. NDAA Section 889 requirements are strictly enforced across our supply chain, excluding prohibited telecommunications equipment and services.
What compliance documentation do you provide?
Available documentation includes chain-of-custody records, certificates of conformance, and compliance declarations. Custom documentation packages can be arranged as part of your quotation.
Shipping & Logistics
What are your typical lead times?
In-stock equipment typically ships in 1–3 business days. Custom and hard-to-find parts generally require 5–10 business days. Lead times are confirmed in your quote, and expedited options are available.
Do you ship internationally?
Yes. We coordinate shipments to more than 40 countries and provide export documentation. Shipping availability depends on destination, product restrictions, and applicable export requirements.
How can I track my order?
Tracking details are emailed when your order is dispatched. Large orders receive support from a dedicated coordinator for delivery updates and documentation.
Payment & Terms
What payment methods do you accept?
We accept wire transfers, ACH, and approved corporate purchase orders. Credit terms are available for verified accounts, subject to approval.
Do you offer net payment terms?
Net-30 and Net-60 terms are available for eligible, verified enterprise and government clients, subject to credit approval and agreed order terms.
How does invoicing work?
An itemized invoice is issued on order confirmation. Pro-forma invoices are available for international shipments. Final payment, freight, and tax terms are set out in your quotation.
Need a more specific answer?
Email your question or use our contact form. Include an order reference if you have one.